Question 1

What is Gong MCP for Sonar and how does it work?

Accepted Answer

Gong MCP for Sonar is a Model Context Protocol connector that integrates Gong's conversation analytics with Sonar's code quality platform through Ravenala's chat interface. It enables teams to correlate sales conversations with development insights using natural language commands, streamlining workflow analysis across both platforms.

Question 2

How do I set up the Gong Connector for Sonar integration?

Accepted Answer

Setting up the Gong Connector for Sonar requires connecting both platforms through Ravenala's MCP client. You'll need API credentials from both Gong and Sonar, then configure the connector through simple chat commands. The setup process typically takes 5-10 minutes with our guided installation wizard.

Question 3

What are the main benefits of using Gong AI with Sonar?

Accepted Answer

Gong AI integration with Sonar provides powerful insights by correlating customer feedback from sales calls with code quality metrics. Teams can identify feature requests mentioned in conversations, track bug reports discussed with clients, and prioritize development work based on actual customer conversations and technical debt analysis.

Question 4

Is the Gong MCP for Sonar compatible with all Gong plans?

Accepted Answer

The Gong MCP for Sonar connector works with Gong's Professional, Enterprise, and Ultimate plans that include API access. Basic Gong plans don't support third-party integrations. Check your Gong subscription level or contact your admin to verify API permissions before setting up the connector.

Question 5

Can I sync historical Gong data with Sonar projects?

Accepted Answer

Yes, the Gong Connector for Sonar supports historical data synchronization. You can backfill up to 12 months of conversation data and correlate it with existing Sonar project metrics. The initial sync may take several hours depending on your data volume, but incremental updates happen in real-time.

Question 6

What security measures protect my Gong and Sonar data?

Accepted Answer

Ravenala's MCP client uses enterprise-grade encryption for all data transfers between Gong and Sonar. Your sensitive conversation data never leaves your environment, as the connector processes information locally. We support SSO, role-based access controls, and comply with SOC 2 Type II security standards.

Question 7

How does Gong AI analyze code quality discussions in calls?

Accepted Answer

Gong AI uses natural language processing to identify technical discussions, bug reports, and feature requests mentioned in sales conversations. The connector then maps these insights to relevant Sonar projects and code quality metrics, helping development teams understand customer impact of technical decisions and prioritize improvements accordingly.

Question 8

Can I create custom workflows between Gong and Sonar?

Accepted Answer

Absolutely! The Gong MCP for Sonar supports custom workflow automation through Ravenala's chat interface. You can set up triggers for specific conversation topics, automatically create Sonar issues from customer feedback, or generate reports combining sales insights with code quality metrics using simple conversational commands.

Question 9

What troubleshooting steps fix common Gong Connector issues?

Accepted Answer

Common Gong Connector for Sonar issues include API rate limiting, authentication expiry, and data sync delays. First, verify your API credentials are current and have proper permissions. Check rate limit status in both platforms, restart the connector service, and ensure your network allows required endpoints through firewalls.

Question 10

Does the integration support real-time notifications and alerts?

Accepted Answer

Yes, the Gong MCP for Sonar provides real-time notifications when critical issues are discussed in customer calls. You can configure alerts for specific keywords, quality gate failures mentioned by clients, or urgent bug reports. Notifications appear in Slack, Teams, or directly in Ravenala's chat interface.

Connect Gong to Sonar (Anthropic) to unlock the power of AI automation

Most popular Sonar use cases with Gong connector

Summarize the last Gong call meeting

Gong MCP tools

add-call-media-v2-calls-id-mediaAdds a call media, recorded by a telephony system (pbx) or other media recording facility.

add-call-media-v2-calls-id-media

add-new-call-v2-callsWhen using this endpoint, either provide a downloadmediaurl or use the returned callid in a follow-up request to /v2/calls/{id}/media to upload the media file.

add-new-call-v2-calls

aggregate-activity-by-period-via-apiLists the aggregated activity of multiple users within the Gong system for each time period within the defined date range.

aggregate-activity-by-period-via-api

aggregate-user-activity-statisticsLists the activity of multiple users within the Gong system during a defined period.

aggregate-user-activity-statistics

assign-prospects-to-flowUse this endpoint to assign a number of prospects to a flow.

assign-prospects-to-flow

create-activity-scorecards-reportRetrieve all the answers for the scorecards that were reviewed during a specified date range, for calls that took place during a specified date range, for specific scorecards or for specific reviewed users.

create-activity-scorecards-report

create-a-new-gong-meeting-v2-meetingsWhen accessed through a bearer token authorization method, this endpoint requires the scope 'API:meetings:user:create'.

create-a-new-gong-meeting-v2-meetings

create-permission-profile-v2-permission-profileCreate a permission profile in a given workspace.

create-permission-profile-v2-permission-profile

data-privacy-for-phone-numberShows the elements in the Gong system that reference the given phone number.

data-privacy-for-phone-number

delete-a-generic-crm-integration-v2-crm-integrationsDeletes an existing crm integration from the Gong platform.

delete-a-generic-crm-integration-v2-crm-integrations

delete-a-gong-meeting-v2-meetingsWhen accessed through a bearer token authorization method, this endpoint requires the scope 'API:meetings:user:delete'.

delete-a-gong-meeting-v2-meetings

delete-users-from-call-access-listRemove individual user access from calls.

delete-users-from-call-access-list

erase-data-for-email-addressGiven an email address, this endpoint deletes from the Gong system any calls or email messages that reference this address.

erase-data-for-email-address

erase-data-for-phone-numberGiven a phone number, this endpoint deletes from the Gong system any leads or contacts with a matching phone number or mobile phone number.

erase-data-for-phone-number

fetch-all-permission-profilesReturns a list of all permission profiles.

fetch-all-permission-profiles

get-crm-integration-details<style>.

get-crm-integration-details

get-crm-objects-v2-crm-entitiesRetrieves crm entities from the Gong platform.

get-crm-objects-v2-crm-entities

get-permission-profileReturns a permission profile.

get-permission-profile

get-request-status-v2-crm-request-statusThe getcrmrequeststatus endpoint retrieves the current status of crm integration requests in the Gong platform.

get-request-status-v2-crm-request-status

list-all-coaching-metrics-v2-coachingList all of the coaching metrics of a manager.

list-all-coaching-metrics-v2-coaching

list-all-company-workspaces-v2-workspacesReturns a list of all workspaces including their details.

list-all-company-workspaces-v2-workspaces

list-all-users-v2-usersList all of the company's users.

list-all-users-v2-users

list-flows-for-crm-prospectsGet the Gong engage flows assigned to the given prospects.

list-flows-for-crm-prospects

list-folder-callsGiven a folder id, this endpoint retrieves a list of calls in it.

list-folder-calls

list-gong-engage-flows-v2-flowsEngage flows have the following visibility types: * company: visible to everyone in the company, can only be edited by users with edit permissions.

list-gong-engage-flows-v2-flows

list-schema-fields-v2-crm-entity-schemaRetrieves the comprehensive schema of crm entities in the Gong platform.

list-schema-fields-v2-crm-entity-schema

list-users-by-filter-v2-users-extensiveList multiple users.

list-users-by-filter-v2-users-extensive

manage-user-call-accessReturns a list of users who have received individual access to calls through the API.

manage-user-call-access

post-a-digital-interaction-v2-digital-interactionWhen accessed through a bearer token authorization method, this endpoint requires the scope 'API:digital-interactions:write'.

post-a-digital-interaction-v2-digital-interaction

post-day-by-day-activity-statsRetrieve the daily activity of multiple users within the Gong system for a range of dates.

post-day-by-day-activity-stats

post-interaction-filter-statsReturns interaction stats for users based on calls that have whisper turned on.

post-interaction-filter-stats

post-meeting-integration-statusWhen accessed through a bearer token authorization method, this endpoint requires the scope 'API:meetings:integration:status'.

post-meeting-integration-status

register-crm-integrationUpdates an existing crm integration in the Gong platform.

register-crm-integration

report-content-viewed-event

report-custom-engagement-event

retrieve-call-data-by-date-range-v2-callsList calls that took place during a specified date range.

retrieve-call-data-by-date-range-v2-calls

retrieve-data-for-a-specific-call-v2-calls-idRetrieve data for a specific call.

retrieve-data-for-a-specific-call-v2-calls-id

retrieve-data-privacy-info-for-email-addressShows the elements in the Gong system that reference the given email address.

retrieve-data-privacy-info-for-email-address

retrieve-filtered-call-detailsLists detailed call data for calls that took place during a specified date range, have specified call ids or hosted by specified users.

retrieve-filtered-call-details