Terms of Service
Last Revised: June 1, 2025
Welcome to the Terms of Service ("Terms") for Ravenala ("Ravenala", "we", "us", or "our"). These Terms govern your access to and use of all Ravenala websites, applications, platforms, and any content, tools, features, and functionality offered by Ravenala (collectively, the "Services"). Please read these Terms carefully, as they include important information about your legal rights. By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Services.
Acceptance of Terms
By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you use the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Services. By using the Services, you represent and warrant that you meet these eligibility requirements.
User Accounts
To access certain features, you may need to create an account. You agree to provide accurate, current, and complete information and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at support@ravenala.ai if you suspect unauthorized use of your account.
Subscriptions and Payments
Some Services may require payment or a subscription. By subscribing, you agree to pay all applicable fees and taxes. Payments are non-refundable except as expressly stated in these Terms. Subscriptions may automatically renew unless you cancel before the renewal date. You authorize us to charge your payment method for recurring fees until you cancel. We may change our pricing or subscription plans at any time with reasonable notice.
User Content
You may be able to upload, submit, store, or transmit content ("User Content") through the Services. You retain ownership of your User Content. By submitting User Content, you grant Ravenala a worldwide, royalty-free, sublicensable, and transferable license to use, host, store, reproduce, modify, create derivative works of, display, and distribute your User Content solely for the purpose of operating, improving, and providing the Services.
You are solely responsible for your User Content and for ensuring you have all necessary rights to submit it. You agree not to upload or share any content that is unlawful, offensive, infringing, or otherwise violates these Terms.
Intellectual Property
All content, software, and materials provided by Ravenala, including logos, trademarks, designs, and code, are owned by Ravenala or its licensors and are protected by intellectual property laws. Except as expressly permitted, you may not copy, modify, distribute, sell, or lease any part of our Services or included software.
Acceptable Use
You agree not to:
- Use the Services for any unlawful purpose or in violation of any applicable law.
- Reverse engineer, decompile, or attempt to extract the source code of the Services.
- Interfere with or disrupt the integrity or performance of the Services.
- Use automated systems or software to extract data from the Services ("scraping") without our prior written consent.
- Upload viruses, malware, or other malicious code.
We reserve the right to suspend or terminate your access to the Services for violations of these Terms.
Third-Party Services and Links
The Services may contain links to third-party websites or services that are not owned or controlled by Ravenala. We are not responsible for the content, policies, or practices of any third-party websites or services. Your use of third-party services is at your own risk.
Privacy
Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, and protect your information. Please review our Privacy Policy carefully.
Disclaimers
The Services are provided "as is" and "as available" without warranties of any kind, either express or implied. Ravenala does not warrant that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components. Any reliance on the Services is at your own risk.
Limitation of Liability
To the maximum extent permitted by law, Ravenala and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Services; (b) any unauthorized access to or use of our servers or your information; or (c) any other matter relating to the Services. Our total liability for any claims relating to the Services will not exceed the greater of $100 or the amount you paid us, if any, in the past 12 months.
Indemnification
You agree to indemnify and hold harmless Ravenala and its affiliates, officers, agents, and employees from any claim, demand, loss, or damages, including reasonable attorneys’ fees, arising out of or related to your use of the Services, your violation of these Terms, or your violation of any rights of a third party.
Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of the Services after changes become effective constitutes your acceptance of the new Terms.
Termination
We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including if you violate these Terms. You may terminate your account at any time by contacting us. Upon termination, your right to use the Services will immediately cease.
Governing Law
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws principles. Any disputes arising from or relating to these Terms or the Services will be resolved in the state or federal courts located in Delaware, and you consent to the exclusive jurisdiction and venue of such courts.
Contact Us
If you have any questions about these Terms or the Services, please contact us at:
Ravenala
651 North Broad Street
Middletown, DE 19709 US
support@ravenala.ai