Terms of Service

Ravenala provides an AI-powered chat interface that connects users to multiple large language models and third-party apps using OAuth 2.0 authentication. These Terms of Service establish the legal framework for your use of our platform under Delaware law.

Service Overview

Ravenala acts as a secure conduit between users and external AI services/apps without storing user content. Your use is subject to both these Terms and third-party service agreements.

User Accounts

You must maintain accurate credentials and report unauthorized access immediately. Accounts require valid email verification for activation.

AI Content

All outputs originate from third-party providers. You assume full liability for verifying accuracy, especially for legal/medical use. Ravenala disclaims warranty for AI-generated content.

App Integrations

OAuth tokens feature:

  • TLS 1.3 encryption
  • Read-only default permissions
  • Automatic revocation after 60 minutes idle You must monitor authorized connections through provider dashboards.

Data Security

We implement:

  • Mutual TLS authentication
  • Ephemeral session containers
  • Hourly vulnerability scans Metadata (tokens, timestamps) purges within 72 hours.

Acceptable Use

Prohibited activities include:

  • Unauthorized system access
  • Service disruption attempts
  • Violating third-party terms We reserve termination rights for violations.

Subscriptions

Plans include:

  • Starter ($29/month): 2 LLM + 5 app connections
  • Pro ($99/month): 5 LLM + 15 app connections
  • Enterprise: Custom SLAs Auto-renewals cancel with 30-day notice.

Liability

Service provided "as-is" without warranties. We exclude liability for third-party outages or AI content consequences.

Governing Law

Disputes resolved under Delaware jurisdiction through binding arbitration.

Updates

Material changes communicated via:

  • Dashboard banners (30-day notice)
  • Email alerts (active users) Continued use constitutes acceptance.

Privacy Policy

Ravenala processes data through temporary buffers deleted after sessions. We collect:

  • API timestamps (30-day retention)
  • Error codes (90-day retention)
  • Hashed OAuth IDs (180-day retention)

User Rights

Under GDPR/CCPA you may:

  1. Audit active connections
  2. Revoke app permissions
  3. Request metadata deletion Compliance requests fulfilled within 10 business days.

Contact

Email: privacy@ravenala.ai

Address: 800 Market Street, Wilmington, DE 19801

Effective May 1, 2025