Question 1

How does Intercom MCP differ from native Intercom features?

Accepted Answer

Intercom MCP adds AI-powered natural language interaction to your existing Intercom workspace. Instead of navigating menus and forms, you can accomplish tasks through simple conversation while maintaining full access to Intercom's native functionality and data.

Question 2

Which LLMs are compatible with Intercom Connector?

Accepted Answer

Ravenala supports all major language models including GPT-4, Claude, Gemini, and open-source alternatives. You can switch between models seamlessly or use different LLMs for specific Intercom tasks based on your needs and preferences.

Question 3

Is my Intercom data secure when using this integration?

Accepted Answer

Absolutely. All data transmission uses enterprise-grade encryption, and we never store your Intercom data. The MCP protocol ensures direct communication between your chosen LLM and Intercom APIs while maintaining your existing security protocols.

Question 4

Can I use Intercom AI features alongside existing workflows?

Accepted Answer

Yes! The MCP integration complements your existing Intercom setup without disrupting current workflows. Your team can gradually adopt conversational AI features while maintaining familiar processes and tools they already use effectively.

Question 5

What Intercom permissions do I need for MCP connection?

Accepted Answer

You'll need admin-level access to your Intercom workspace to initially set up the connection. Once configured, individual team members can use the integration with their existing Intercom permissions and role-based access controls.

Question 6

How quickly can my team start using Intercom through chat?

Accepted Answer

Setup takes under 2 minutes, and most teams are productive immediately. The natural language interface means no training required. Your team can start with simple queries and gradually explore more advanced conversational AI capabilities.

Question 7

Does the Intercom MCP work with custom fields and tags?

Accepted Answer

Yes! The connector has full access to your custom Intercom configuration including custom fields, tags, segments, and automation rules. You can reference and modify these elements through natural conversation just like native features.

Question 8

Can I automate repetitive Intercom tasks using AI chat?

Accepted Answer

Definitely. Create conversational shortcuts for common tasks like ticket routing, status updates, or customer segmentation. The AI learns your patterns and can suggest automations or execute routine operations through simple chat commands.

Question 9

What happens if the LLM connection fails during Intercom use?

Accepted Answer

Your Intercom data remains secure and accessible through native interfaces. Ravenala includes reconnection protocols and error handling to restore chat functionality quickly. You never lose access to critical customer support operations.

Question 10

How does pricing work for Intercom MCP integration?

Accepted Answer

Ravenala charges only for the MCP connection service. You maintain your existing Intercom subscription and LLM costs separately. This approach gives you transparent pricing and flexibility to optimize costs across different AI models and usage patterns.

Intercom

Tools

add-subscription-to-a-contactYou can add a specific subscription to a contact.

add-subscription-to-a-contact

add-tag-to-a-contactYou can tag a specific contact.

add-tag-to-a-contact

assign-conversationAssigns a conversation to a specific admin or team in Intercom.

assign-conversation

attach-a-contact-to-a-companyYou can attach a company to a single contact.

attach-a-contact-to-a-company

close-conversationCloses a conversation in Intercom, marking it as resolved.

close-conversation

create-a-collectionYou can create a new collection by making a post request to `https://API.

create-a-collection

create-an-articleYou can create a new article by making a post request to `https://API.

create-an-article

create-a-noteYou can add a note to a single contact.

create-a-note

create-conversationCreates a new conversation in Intercom.

create-conversation

create-or-update-a-companyYou can create or update a company.

create-or-update-a-company

delete-a-collectionYou can delete a single collection by making a delete request to `https://API.

delete-a-collection

delete-a-companyYou can delete a single company.

delete-a-company

delete-a-contactYou can delete a single contact.

delete-a-contact

delete-an-articleYou can delete a single article by making a delete request to `https://API.

delete-an-article

detach-a-contact-from-a-companyYou can detach a company from a single contact.

detach-a-contact-from-a-company

get-a-contactYou can fetch the details of a single contact.

get-a-contact

get-conversationRetrieves a specific conversation by id with all messages and details.

get-conversation

identify-an-adminYou can view the currently authorised admin along with the embedded app object (a "workspace" in legacy terminology).

identify-an-admin

list-all-activity-logsYou can get a log of activities by all admins in an app.

list-all-activity-logs

list-all-adminsYou can fetch a list of admins for a given workspace.

list-all-admins

list-all-articlesYou can fetch a list of all articles by making a get request to `https://API.

list-all-articles

list-all-collectionsYou can fetch a list of all collections by making a get request to `https://API.

list-all-collections

list-all-companiesYou can list companies.

list-all-companies

list-all-help-centersYou can list all help centers by making a get request to `https://API.

list-all-help-centers

list-all-notesYou can fetch a list of notes that are associated to a contact.

list-all-notes

list-attached-companies-for-contactYou can fetch a list of companies that are associated to a contact.

list-attached-companies-for-contact

list-attached-contactsYou can fetch a list of all contacts that belong to a company.

list-attached-contacts

list-attached-segments-for-companiesYou can fetch a list of all segments that belong to a company.

list-attached-segments-for-companies

list-attached-segments-for-contactYou can fetch a list of segments that are associated to a contact.

list-attached-segments-for-contact

list-conversationsLists conversations from Intercom with filtering and pagination support.

list-conversations

list-subscriptions-for-a-contactYou can fetch a list of subscription types that are attached to a contact.

list-subscriptions-for-a-contact

list-tags-attached-to-a-contactYou can fetch a list of all tags that are attached to a specific contact.

list-tags-attached-to-a-contact

merge-a-lead-and-a-userYou can merge a contact with a `role` of `lead` into a contact with a `role` of `user`.

merge-a-lead-and-a-user

remove-subscription-from-a-contactYou can remove a specific subscription from a contact.

remove-subscription-from-a-contact

remove-tag-from-a-contactYou can remove tag from a specific contact.

remove-tag-from-a-contact

reopen-conversationReopens a closed conversation in Intercom.

reopen-conversation

reply-to-conversationSends a reply to an existing conversation in Intercom.

reply-to-conversation

retrieve-a-collectionYou can fetch the details of a single collection by making a get request to `https://API.

retrieve-a-collection

retrieve-a-company-by-idYou can fetch a single company.

retrieve-a-company-by-id