Question 1

How does Gorgias MCP work with different AI models?

Accepted Answer

Gorgias MCP is model-agnostic, working seamlessly with GPT-4, Claude, Gemini, and other LLMs. The connector translates your natural language requests into Gorgias API calls, ensuring consistent functionality regardless of your chosen AI model.

Question 2

Can I access all Gorgias features through the chat interface?

Accepted Answer

Yes, the Gorgias Connector provides access to core features including ticket management, customer data, macros, rules, and analytics. You can view, create, update, and analyze support data through conversational commands.

Question 3

Is my Gorgias data secure when using the MCP connector?

Accepted Answer

Absolutely. All connections use secure OAuth authentication, and data transmission is encrypted. The connector only accesses information you explicitly authorize, maintaining the same security standards as direct Gorgias access.

Question 4

Do I need technical skills to set up Gorgias AI integration?

Accepted Answer

Not at all. The setup process is designed for non-technical users. Simply authenticate your account and start chatting. No coding, API keys, or complex configurations required to begin using Gorgias through AI.

Question 5

Can multiple team members use the same Gorgias MCP connection?

Accepted Answer

Each user needs their own authenticated connection to ensure proper permissions and data security. However, teams can share workflows and chat templates to maintain consistency across support operations.

Question 6

What happens if my Gorgias account permissions change?

Accepted Answer

The connector respects your current Gorgias permissions in real-time. If access levels change, the AI will automatically adjust available features and notify you of any limitations during your chat sessions.

Question 7

How do I troubleshoot connection issues with Gorgias MCP?

Accepted Answer

Most issues resolve by re-authenticating your Gorgias account. If problems persist, check your account permissions and network connectivity. The system provides clear error messages to guide troubleshooting steps.

Question 8

Can I use Gorgias Connector for reporting and analytics?

Accepted Answer

Yes, you can request reports, analyze ticket trends, and generate insights through natural conversation. Ask questions like 'Show me this month's response times' to get instant analytics without manual report building.

Question 9

Does the Gorgias AI integration work with custom fields?

Accepted Answer

The connector supports custom fields and tags configured in your Gorgias account. You can query, filter, and update custom data points through conversational commands, maintaining your existing workflow structure.

Question 10

How often does the Gorgias MCP sync data?

Accepted Answer

Data synchronization happens in real-time during active chat sessions. The connector fetches current information for each request, ensuring you always work with the most up-to-date ticket and customer data available.

Gorgias

Tools

add-ticket-tagsAdds tags to a ticket in Gorgias.

add-ticket-tags

create-account-settingCreates a new account setting in Gorgias.

create-account-setting

create-customerCreates a new customer in Gorgias.

create-customer

create-teamCreates a new team in Gorgias.

create-team

create-ticketCreates a new ticket in Gorgias.

create-ticket

delete-customerDeletes a specific customer from Gorgias.

delete-customer

delete-customer-field-valueDeletes a specific field value for a customer in Gorgias.

delete-customer-field-value

delete-customersDeletes multiple customers from Gorgias.

delete-customers

delete-teamDeletes a specific team from Gorgias.

delete-team

delete-ticketDeletes a specific ticket from Gorgias.

delete-ticket

delete-ticket-field-valueDeletes a specific field value for a ticket in Gorgias.

delete-ticket-field-value

get-accountRetrieves your Gorgias account information.

get-account

get-customerRetrieves a specific customer from Gorgias.

get-customer

get-eventRetrieves a specific event from Gorgias.

get-event

get-teamRetrieves a specific team from Gorgias.

get-team

get-ticketRetrieves a specific ticket from Gorgias.

get-ticket

list-account-settingsLists all account settings in Gorgias.

list-account-settings

list-customer-field-valuesLists all field values for a customer in Gorgias.

list-customer-field-values

list-customersLists customers in Gorgias with various filtering options.

list-customers

list-eventsLists events in Gorgias with various filtering options.

list-events

list-teamsLists teams in Gorgias.

list-teams

list-ticket-field-valuesLists all field values for a ticket in Gorgias.

list-ticket-field-values

list-ticketsLists tickets in Gorgias with various filtering options.

list-tickets

list-ticket-tagsLists all tags for a ticket in Gorgias.

list-ticket-tags

merge-customersMerges two customers in Gorgias, combining their data and history.

merge-customers

remove-ticket-tagsRemoves tags from a ticket in Gorgias.

remove-ticket-tags

set-customer-dataSets the complete data object for a customer in Gorgias.

set-customer-data

set-ticket-tagsSets the complete list of tags for a ticket in Gorgias.

set-ticket-tags

update-account-settingUpdates an existing account setting in Gorgias.

update-account-setting

update-customerUpdates an existing customer in Gorgias.

update-customer

update-teamUpdates an existing team in Gorgias.

update-team

update-ticketUpdates an existing ticket in Gorgias.

update-ticket

Pair Gorgias with AI models (LLMs)

ChatGPT

Grok

Gemini

Sonar

Claude Sonnet

Claude Opus

Mistral

DeepSeek Chat

Llama

Qwen

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